AI operators

Every lead answered in seconds. Every hour of every day

Speed to lead decides close rates — and leads don’t keep office hours. Aurinto’s AI operators pick up instantly, qualify against your playbook, book the slot and hand your team a clean brief.

First response in seconds · your playbook · human handoff any time

Live — 2:47 AM
My AC died and it’s 95° out. Can someone come today?
Sorry to hear that — yes, we can. What’s your ZIP code so I can check the nearest technician?
10026
You’re in our service area. The earliest slot is 8:00 AM with a technician nearby. Shall I book it?
Yes please
Booked · qualified · summary sent to the morning shift
What you get

A front desk that never blinks

Instant first response

Chats answered in seconds, forms followed up in under a minute, missed calls texted back before they cool off.

Qualification playbooks

Service area, urgency, job type, budget signals — your rules, asked naturally, scored consistently.

Booking & routing

Operators offer real slots from your calendar, book them, and route urgent jobs to whoever is on call.

Multilingual

Operators answer in the customer’s language and summarize for your team in yours.

Human handoff

One tap moves the conversation to your team with the full transcript — no “can you repeat all that?”.

Outcomes in analytics

Every conversation lands in the lead timeline with its ad source — so response speed shows up in ROAS, provably.

Setup

Teach it once, it answers forever

Teach the playbook

Services, service area, booking rules, tone, escalation triggers. Start from a template, refine as you go.

Operators go live

On your website chat and missed-call flows. Watch every conversation live; interrupt any time.

Your team gets briefs

Qualified, booked, summarized leads — synced to the CRM and counted in analytics.

Quality

Your playbook, executed perfectly at 3 AM

An AI operator never forgets to ask the ZIP code, never skips the urgency question and never quotes a price you didn’t approve. Consistency is the feature.

  • Every required question asked, every answer logged
  • Out-of-scope requests escalate to humans
  • Transcripts reviewable, playbook improvable weekly
Handoff brief — lead #4,813
Emergency AC repair · ZIP 10026Urgency: same-day · booked 8:00 AM
NotesUnit ~8 years old, second floor, no cooling since 1 AM
AD SourceGoogle Ads · Search — Emergency · “emergency ac repair”
Qualified in 41 secondsFull transcript attached
FAQ

AI operator questions, answered

Will customers know they are talking to an AI?

That is your call — transparent labeling is configurable and we recommend it. What customers reliably notice is being answered in seconds instead of “we'll get back to you tomorrow.”

Which channels do AI operators cover?

Website chat, follow-up on form submissions, and missed-call rescue flows (instant text-back and callback queues). Coverage grows with the platform — ask us about the current roadmap.

Can an operator go off-script and promise something wrong?

Operators act only inside the playbook you define: services offered, prices quoted (or not quoted), service area, booking slots. Anything outside scope escalates to a human with full context.

What does my team actually receive?

A qualified lead with a summary: who, what, where, urgency, chosen slot and the full transcript — logged in the CRM and counted in analytics automatically.

Answer every lead before your competitors wake up

Watch an AI operator qualify and book a live test lead in the demo — with your playbook, not a canned script.

Or write to us: contact@aurinto.com